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The differences between urgent care, retail centers, and primary care

Many patients may confuse urgent care centers, retail clinics, and primary care offices because of their similar names/services.

However, it is important to understand that these types of medical providers have varying degrees of comprehensive care, clinical capabilities, and other ways to provide care to patients. So what are the main differences between each

Retail Clinics

Retail clinics provide walk-in services for patients are located inside of  large stores, like supermarkets and department retailers. Instead of physicians, retail clinics are staffed by nurse practitioners (NPs) or physician assistants (PAs), and are intended to be affordable and efficient.

Different location operators provide different services, but generally, retail clinics provide care for common illnesses and injuries, including a sore throat, cold and flu symptoms, allergies, minor cuts, burns, rashes and headaches. Some retail clinics may also perform immunizations, annual physicals and health screenings. The operating hours for retail clinics vary, but are generally open from 8 a.m to 8 p.m during the week. 

Primary Care

Primary care offices are staffed by family physicians and provide a variety of services intended to support continuous care. Primary care physicians establish a relationship with their patients, manage their health, provide patient education and counseling, and promote wellness improvements. 

Primary care providers, or PCPs, are responsible for offering preventative services that can keep illness at bay. A primary care office performs vaccinations, physicals, check-ups, screenings and blood work, and help with the management of diseases such as diabetes and asthma. PCPs provide specialty referrals if they identify any outstanding healthcare risks or concerns. Usually PCPs are open during regular business hours without the flexibility of urgent care centers. 

Make sure to meet a new potential PCP and evaluate if they are a good fit for you or your family.

Urgent Care

Urgent care centers are a bit more advanced in clinical capabilities when compared to retail clinics, based on the staff and equipment available at an urgent care center. Most urgent care centers have at least one board-certified doctor in-house to treat patients during business hours. 

Most urgent care centers are equipped with x-ray imaging services that help evaluate and manage injuries like broken bones,  Whereas emergency rooms typically have long wait times, the average wait time at an urgent care center is 15 minutes or less, based on the most recent statistics on urgent care use. 

Ultimately, you’ll likely need at least two of these providers in order to have ideal healthcare access. For most patients, a PCP as well as a trusted urgent care center can help deliver the best possible healthcare outcomes.

 

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