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Address : 10981 Johns Hopkins Road Laurel, MD 20723
  Call Us: 410-730-3399

Medical Policies

Our Urgent Care Medical Policies


Hours of Operation

Office Hours

  • Monday – Friday: 8:00AM to 8:00PM
  • Saturday – Sunday: 8:00AM to 5:00PM

Phone Hours

  • Monday – Friday: 8:30AM to 8:00PM
  • Saturday – Sunday: 8:00AM to 5:00PM

New Patient

New Patients to our practice are requested to complete a new patient questionnaire and a registration form and bring it with them to their first visit. You can click here to complete your forms online. As well, you will need to bring your insurance card and a picture identification card. You can print out the New Patient Questionnaire and Registration form from this web site, or ask that it be mailed to you if you wish. Please also request your prior medical records if possible and bring them with you to your first visit. The practice is currently accepting new patients.

Prescription Refills

Please request all refills from your pharmacy. The pharmacy will in turn fax the refill request to your doctor for authorization. This process eliminates possible medication errors.

Holiday Closings

In 2016 we will be closed for the following holidays: Thanksgiving, Christmas Day and New Years Day. We may have abbreviated hours on other holidays, please call ahead on other major holidays at 410-730-3399.

Inclement Weather

In the case of inclement weather please contact our office before coming to your appointment. We consider the safety of our patients and our staff, and evaluate the condition of the roads and the degree of icing of the parking lot before we decide on the hours that FirstCall Urgent Care will be open each day. There is always a physician available by phone to care for emergencies even in the event of inclement weather.

Hospital Admissions

When necessary, patients of FirstCall Urgent Care are admitted by the physicians of the practice to Howard County General Hospital, a member of Johns Hopkins Medicine, in Columbia, MD.
Thank you for your adherence to these policies!